FAQ
Problems With Card Being Charged/Not Being Charged?
First, try another payment option on the checkout page (credit card, paypal, apple pay).
Then if that doesn’t work you might have to call your card issuer and see if they recently blocked any international transactions.
If your card was charged and you still haven’t received the product, then try checking your spam/junk mailbox.
Also check your bank/credit card statements to see if it says “transaction pending” or “pending.” If it does then that means the payment isn’t completed yet.
If you’re still having issues then email support at stirling@stirlingcooper.com
I didn't receive my Ebook, Where is it?
Try checking your spam/junk mailbox. Also check your bank/credit card statements to see if it says “transaction pending” or “pending.”
If it does then that means the payment isn’t completed yet.
You should receice the product once it’s completed. If you’re still having issues then email stirling@stirlingcooper.com
When will I receive my Digital Products?
Try checking your spam/junk mailbox for instructions on how to access your purchase.
Also check your bank/credit card statements to see if it says “transaction pending” or “pending.” If it does then that means the payment isn’t completed yet. You should receice the product once it’s completed.
If you still haven’t received it in 24 hours, then email stirlingcooperentertainment@gmail.com
I have a follow-up question about something in your book/course?
Send an email to stirling@stirlingcooper.com for any questions.
I can't find my ebook
Try searching for the eBook in the email you purchased my products with.
Try checking your spam/junk mailbox as well.
If you still can’t find it then email stirling@stirlingcooper.com
How do I access the product I bought?
It should have been emailed to you right after you made the purchase. If you still haven’t received anything for 24 hours then send an email at stirling@stirlingcooper.com
If you bought ebooks in the past and are having trouble finding it, then you would have to refer back to the original email link that was sent to you after the purchase. Go to your email and type the name of the product you purchased in your search bar.
If you bought a video course, then you would have to login at https://members.stirlingcooper.com/login
Instructions on how to access it should be sent to your email if you’re a new video course buyer. If you haven’t received any instructions for 24 hours after the purchase, then email stirling@stirlingcooper.com
I've forgotten my account password
If you forgot your password then you can set up a new one by going to https://members.stirlingcooper.com/login
Go to the login page and press ‘forgot password.’
Website login is for video course buyers only.
I'm having trouble paying, my card isn't being accepted
First, try another payment option on the checkout page (credit card, paypal, apple pay).
Then if that doesn’t work you might have to call your card issuer and see if they recently blocked any international transactions.
If your card was charged and you still haven’t received the product, then try checking your spam/junk mailbox.
Also check your bank/credit card statements to see if it says “transaction pending” or “pending.”
If it does then that means the payment isn’t completed yet.
If you’re still having issues then email support at stirling@stirlingcooper.com
What will show up on my bank statement when I buy?
It’ll show up as a payment to NM Solutions or New Market Solutions.
The product names such as “How I Grew My Penis” will NEVER show up on your bank statement, so you have nothing to worry about.
Can I get a discount?
No, but I can definitely charge more.
Do you offer 1-on-1 coaching?
Not at this time no, but we have plans to do group coaching so get on our email list and watch out for an announcement.
